Repairs

Virus, malware and scam removal

Name: Onsite Tech
Price range: $$

Pop-ups, scam calls and nasty software cleaned up.

Strange pop-ups, a computer that suddenly crawls, or a caller who talked you into installing something? We remove the malware, close the door they used, check your accounts are safe and show you the warning signs so it does not happen again.

Accounts checked after clean-up
Files backed up first if at risk
Plain-English scam tips

Signs you need virus & scam removal

Pop-ups, fake warnings or strange adverts keep appearing
Someone called and got onto your computer
Friends are getting emails you did not send
The computer has suddenly become very slow
Files have been locked and there is a ransom message

How we do it

We remove the malware or remote-access software, close the door the attacker used and check what was changed. We then secure your accounts - email first, because it is the key to resetting everything else - and turn on two-step sign-in where you will use it.

We back up your files before any clean-up if there is a risk, and clean the computer without wiping it wherever possible. Before we leave we show you the warning signs of the scams we see most often, so you can spot the next one.

Book virus & scam removal todayPrice agreed before any work starts. No contracts.

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Typical virus & scam removal jobs

Virus, malware and adware removal
Clean-up after a scam call or remote-access scam
Password resets and account security checks
Browser pop-up and fake warning removal
Antivirus setup that does not slow you down
Simple tips to spot scams in future

Specific virus & scam removal jobs

Virus removalPop-ups, strange behaviour or antivirus warnings that won't go away.
Remote-access scam clean-upSomeone phoned, said they were from a big company, and got onto your computer.
Fake warning pop-up removalA loud pop-up says your computer is infected and to call a number.
Hacked email recoveryFriends are getting strange emails from your account.
Ransomware helpFiles have been locked and there's a ransom note on screen.
Antivirus setupYou're not sure your computer is protected, or you have three antivirus programs fighting.

Virus & Scam Removal for businesses

For businesses, a single infected computer can spread. We isolate affected machines, clean them, check the rest of the network and help you work out what, if anything, needs reporting.

Virus & Scam Removal at home

At home, remote-access scams and fake pop-ups are the most common problems we see. Turn the computer off, call your bank if you shared any details, and book us to clean up.

Before we arrive

To make the visit quick, it helps to have these ready:

The affected computer, turned off if a scammer was on it
A list of accounts you used on that computer
Any phone numbers or names the scammer gave
Your bank's contact, if you shared card or bank details

What a visit looks like

When you book virus & scam removal, you tell us what's going on and we reply with a time that suits you and a price. Nothing starts until you're happy with both.

On the day, the technician arrives, looks at the problem in person and confirms the plan with you before starting. If something turns out different from what was expected - a part is needed, or the cause is somewhere else - we stop and agree the change with you first.

When the work is done we test it with you, show you what was changed, and leave the area tidy. For business jobs we note what we did, so there is a record for whoever looks after your IT next.

Pricing

Every virus & scam removal job is priced before work starts. The price depends on what's involved - the size of the site, the equipment, and whether parts are needed - so the quickest way to a number is to tell us about the job on the booking form.

There is no contract and no monthly fee. You book the job you need and pay for that job.

Need virus & scam removal? Tell us the job.Price agreed before any work starts. No contracts.

Book a tech

Virus & Scam Removal: common questions

I let a scammer onto my computer. What now?

Turn the computer off and book us. We remove their access, check what was touched and help you secure your email and bank logins.

Will I lose my files?

No - we clean the computer without wiping your files wherever possible, and back them up first if there is any risk.

Do I need paid antivirus?

Not always. We will tell you honestly what you need for how you use your computer.