Repairs

Software installation and troubleshooting

Programs installed, licensed, updated and repaired, with junk software removed and error messages tracked down.

Laptop and Wi-Fi router set up on a desk at home

Software problems eat into a working day in small, frustrating ways. Office asks for activation again, the accounting program will not open after an update, a PDF tool keeps nagging for a subscription nobody remembers buying, or a driver install leaves a scanner dead. We install, license, update and repair the programs you rely on, remove the ones you do not, and chase error messages back to their cause instead of guessing at fixes.

From $60 + GST ($69 incl. GST) for remote help, no call-out fee

Licences and product keys recorded and handed back to you
Software downloaded only from the publisher's own site
A test of each program with you before we finish

Book software installation & troubleshooting

Tell us what's going on. We'll reply with a time and a price before any work starts.

What do you need?

Your name Mobile

Email Address What's going on? Photos or a short video optionalUp to 6 files - photos up to 15 MB, videos up to 90 MB. An error screen, the printer, the comms cupboard or the area to cable all help.

How soon? ASAP This week No rush

Add a business name or a preferred time optional

Business name

Preferred day Preferred time

A mobile or an email is enough. Your details are only used for this job. Rather talk? Call 0800 865 529.

Signs you need software installation & troubleshooting

Office keeps asking you to sign in or activate again
A program stopped opening after a Windows or Mac update
Pop-ups and toolbars appeared after installing something free
A scanner or label printer is plugged in but no program can see it
Nobody knows where the licence keys for the business software are kept

How we do it

Before installing or repairing anything, we find out what is already on the computer and how it is licensed. That means listing installed programs, checking which Microsoft 365 or Office edition is in use, and noting where product keys and subscriptions sit. Software is downloaded only from the publisher's own site or your licensed account, never from download portals that bundle extras. When a program is failing, we read its logs and recent update history to understand why before changing anything.

Repairs work from the least disruptive option up. We try the program's own repair tool, then reset settings, then reinstall cleanly while keeping data files and preferences safe. Drivers are installed from the device maker's package rather than whatever Windows picked automatically. Junk software is identified item by item and removed only with your agreement. We finish by opening each program with you, checking it works with your real files, and writing down the licence details, versions and install locations for your records.

Book software installation & troubleshooting today$30 call-out. Free quotes for bigger jobs. No contracts.

Book a tech 0800 865 529

Typical software installation & troubleshooting jobs

Microsoft Office and Microsoft 365 apps installed and activated
Accounting and business software installs and moves to new computers
PDF editors, browsers and everyday tools set up
Printer, scanner and device drivers installed correctly
Junk software, toolbars and unwanted trials removed
Crashes, error messages and failed updates investigated

Specific software installation & troubleshooting jobs

Accounting software install on a new computerWe have a new computer for the accounts person and need the accounting software moved across with the company file.
Microsoft Office activation and sign-in error fixWord and Excel keep saying the product is unlicensed or asking me to sign in again.
Junk software and toolbar clean-upAfter installing a free program, my browser has a new search page, extra toolbars and pop-ups I never asked for.

Software Installation & Troubleshooting for businesses

For a business, software problems tend to land at the worst moment - the accounting program refuses to open before payroll, or a new starter's computer has no Office. We install and license programs properly, keep a record of what was installed where, and sort out the drivers and add-ins that business software depends on. That record makes the next new computer or staff change much simpler, and avoids paying twice for licences you already own.

Software Installation & Troubleshooting at home

At home, we help with the programs that matter to you - getting Office working again, installing a PDF reader without the hidden extras, setting up the software that came with a new printer or camera, or clearing out the toolbars and fake cleaners that slipped in with a free download. We explain what each program does, remove only what you agree to, and leave your computer cleaner and easier to use.

Before we arrive

To make the visit quick, it helps to have these ready:

Licence keys, subscription emails or account sign-ins for the software involved
Administrator access to the computer
The exact wording of any error message, or a screenshot of it
For business software, the location of the data file and who else uses it

What a visit looks like

When you book software installation & troubleshooting, you tell us what's going on and we reply with a time that suits you and a price. Nothing starts until you're happy with both.

On the day, the technician arrives, looks at the problem in person and confirms the plan with you before starting. If something turns out different from what was expected - a part is needed, or the cause is somewhere else - we stop and agree the change with you first.

When the work is done we test it with you, show you what was changed, and leave the area tidy. For business jobs we note what we did, so there is a record for whoever looks after your IT next.

Pricing

From $60 + GST ($69 incl. GST) for remote help, no call-out fee

Show prices

Charge	Price	Incl. GST
Call-out, per onsite visit	$26.09 + GST	$30
First hour on site	$135 + GST	$155.25
Each half hour after the first hour	$60 + GST	$69
Remote help session (no call-out)	$60 + GST	$69
SuperGold card holders - first hour at home	$116 + GST	$133.40

Every visit includes

Travel to your site
Diagnosis on site
Fix tested with you
Plain-English explanation
Notes for business jobs
Tidy finish

Software installation & troubleshooting is charged at our standard rates: a $30 call-out, the first hour, then half-hour blocks. We never charge by the minute or in 15-minute steps, and there are no hidden extras.

Larger jobs - a new network, a run of cabling, a server or a camera system - get a free quote before any work starts, so you know the cost up front. Parts and equipment are quoted and agreed before we order them.

There is no contract, no monthly fee and no membership. You book the job you need and pay for that job.

Full pricing

Need software installation & troubleshooting? Tell us the job.$30 call-out. Free quotes for bigger jobs. No contracts.

Book a tech 0800 865 529

Software Installation & Troubleshooting: common questions

Can you move our accounting software to a new computer?

Yes. We install the program on the new machine, move or reconnect the data file, and check it opens with the right company file and users. Where the software publisher has its own steps for moving a licence, we follow those so the old installation is released properly.

Do you supply software licences?

Usually you buy the licence directly from the publisher or through your existing account, and we install and activate it. That way the licence is in your name. If you are unsure which edition you need, we explain the options before you buy.

A program shows an error code. Can you just look it up?

We do look it up, but the code is rarely the whole story. We check logs, recent updates, conflicting programs and permissions to find why it happens on your computer, so the fix holds rather than coming back after the next restart.

Is it safe to remove software I do not recognise?

Not always, which is why we check each item first. Some unfamiliar names are drivers or parts of programs you use. We identify what each one is, remove only the junk and unwanted trials you agree to, and leave anything needed alone.

Helpful guides

A simple computer maintenance checklistKeep your computers running smoothly with this plain-English maintenance checklist covering updates, backups, storage, security and physical cleaning.
Why your computer keeps freezingComputer freezing or locking up? Learn the common causes - overheating, failing drives, memory faults, drivers and software - and how to narrow them down.
How computers get viruses, and how to stop themMalware rarely appears by magic. Learn the real ways computers get infected - email, downloads, fake updates, old software - and the habits that prevent it.