Retail & Point-of-Sale IT
Card terminal network connection, on site
Our card terminals keep losing connection and customers are left waiting to pay.
Our card terminals keep losing connection and customers are left waiting to pay.
Card terminals rely on a steady internet connection, and dropouts at the counter usually come from Wi-Fi interference, a congested guest network or a router that drops idle connections. We look at how each terminal connects, check signal levels where they are used and look at the router and firewall settings that affect payment traffic. Peak trading times are noted as well.
What the technician does
- Check how each terminal connects - cable, Wi-Fi or mobile data
- Cable the terminal bases and put them on the POS network
- Test card transactions on each terminal
Your payment provider looks after the terminal itself - we look after the network it relies on.
About card terminal network connection
Wherever possible the terminal base is cabled into the POS network, kept separate from customer Wi-Fi. Portable terminals that roam tables get a dedicated Wi-Fi network with good coverage across the floor. We run test payments on each terminal and, where your payment provider needs settings changed on the terminal itself, we work through it with their support line. Settings are written down.
What usually causes it
- Terminals share Wi-Fi with customers and staff phones
- Signal is weak at the far end of the counter or floor
- Router or firewall settings drop idle connections
- A new router was installed without the terminal settings
Before we arrive
- The name and support contact of your POS software provider
- Your counter and kitchen layout, with where each device goes
- Router and Wi-Fi admin logins
- Your opening or relaunch date
What a visit looks like
When you book card terminal network connection, you tell us what's going on and we reply with a time that suits you and a price. Nothing starts until you're happy with both.
On the day, the technician arrives, looks at the problem in person and confirms the plan with you before starting. If something turns out different from what was expected - a part is needed, or the cause is somewhere else - we stop and agree the change with you first.
When the work is done we test it with you, show you what was changed, and leave the area tidy. For business jobs we note what we did, so there is a record for whoever looks after your IT next.
Pricing
Each card terminal network connection job is priced before work starts. The price depends on what's involved - the size of the site, the equipment, and whether parts are needed - so the quickest way to a number is to tell us about the job on the booking form.
There is no contract and no monthly fee. You book the job you need and pay for that job.
Card terminal network connection: questions
Can you fix the terminal itself?
No. Terminals belong to your payment provider, who handles hardware faults and replacements. We make sure the network side is reliable so their device has a stable connection.
What about tables outside or upstairs?
Portable terminals need Wi-Fi coverage wherever they are used. We check the signal across the floor and add an access point where coverage drops. A cabled access point usually does it.
Do you do card terminal network connection on site?
Yes. We come to businesses and homes across Auckland and Hamilton and do the work where the equipment is.
How much does card terminal network connection cost?
It depends on what's involved. Tell us about the job on the form and we'll confirm the price before any work starts.