Home Tech Help
New computer setup, on site
You've bought a new computer and need it ready to use, with your old files and email on it.
You've bought a new computer and need it ready to use, with your old files and email on it. It's a job we do on site across Auckland and Hamilton, as part of our home tech help work.
What the technician does
- Set up Windows or macOS, updates and your user account
- Move your files, photos, browser bookmarks and email across
- Install the apps you use and show you around
Have your old computer and any passwords you know handy - we can help reset the ones you don't.
When to book this
People usually book new computer setup when one of these sounds familiar:
- A new computer is still in the box because setting it up feels like a chore
- Emails have stopped arriving and you are not sure why
- You are locked out of an account and the recovery steps are confusing
- Family photos live on one computer with no backup
How we approach it
Home tech help is about doing the job and leaving you confident with the result. We sit down with you, work through the problem at your pace and explain what we are doing as we go - no jargon, no rushing and no making you feel silly for asking. If you would rather we just fixed it, that is fine too.
We set things up so they keep working: updates turned on, backups running, passwords recorded somewhere safe if you want them, and devices connected to the Wi-Fi properly. Before we leave we run through everything with you, and we can leave written notes so you can remember the steps later.
Before we arrive
- The device that needs help, plus its charger
- Any passwords you know, even if you are not sure they are right
- A list of what you would like sorted while we are there
- Your internet provider details if the Wi-Fi is part of the problem
For businesses
Home tech help is also useful for home offices and sole traders: a reliable computer, working email, a printer that prints and backups that actually run are the basics of working from home.
At home
At home, the most common jobs are setting up a new computer, sorting out email and passwords, getting the printer working, and setting up backups so photos and documents are never lost. Whatever the job, we come to you, so there is nothing to unplug and carry anywhere.
What a visit looks like
When you book new computer setup, you tell us what's going on and we reply with a time that suits you and a price. Nothing starts until you're happy with both.
On the day, the technician arrives, looks at the problem in person and confirms the plan with you before starting. If something turns out different from what was expected - a part is needed, or the cause is somewhere else - we stop and agree the change with you first.
When the work is done we test it with you, show you what was changed, and leave the area tidy. For business jobs we note what we did, so there is a record for whoever looks after your IT next.
Pricing
Every new computer setup job is priced before work starts. The price depends on what's involved - the size of the site, the equipment, and whether parts are needed - so the quickest way to a number is to tell us about the job on the booking form.
There is no contract and no monthly fee. You book the job you need and pay for that job.
Common questions
Do you do new computer setup on site?
Yes. We come to businesses and homes across Auckland and Hamilton and do the work where the equipment is.
How much does new computer setup cost?
It depends on what's involved. Tell us about the job on the form and we'll confirm the price before any work starts.
Do I need a contract?
No. Book this job on its own and pay for this job.
How do I book?
Use the booking form on this page. We reply with a time that suits you and a price.