After-hours Onsite IT
After-hours firewall replacement, on site
Our firewall needs replacing but we can't have the whole office offline during the day.
Our firewall needs replacing but we can't have the whole office offline during the day.
A firewall replacement touches everything that reaches the internet: email, cloud apps, remote staff on VPN, card terminals and cameras. We export the old configuration first and work through it line by line, so port forwards for a camera system or a remote desktop connection are not missed. Anything that looks unused is flagged for you to confirm rather than quietly dropped.
What the technician does
- Copy the existing rules, VPNs and port forwards before the night
- Swap the firewall in an agreed after-hours window
- Test internet, VPN and remote access before leaving
Keep the old firewall on site for a while in case a forgotten rule needs checking.
About after-hours firewall replacement
On the night we swap the hardware, load the new rules and test from inside and outside the office. That means browsing from a workstation, connecting over VPN from an outside connection and checking that any device with remote access still reaches the outside world. A summary of the new firewall settings and admin access is left with your contact.
What usually causes it
- The current firewall is out of support and no longer gets security updates
- A faster internet connection needs a firewall that can keep up
- VPN connections drop or remote staff cannot connect reliably
- The firewall password and settings were lost when a previous IT provider left
Before we arrive
- Building access, keys and alarm codes arranged with management
- Admin logins for the systems being changed
- A contact who can answer questions on the night
- A list of systems that must be working first thing
What a visit looks like
When you book after-hours firewall replacement, you tell us what's going on and we reply with a time that suits you and a price. Nothing starts until you're happy with both.
On the day, the technician arrives, looks at the problem in person and confirms the plan with you before starting. If something turns out different from what was expected - a part is needed, or the cause is somewhere else - we stop and agree the change with you first.
When the work is done we test it with you, show you what was changed, and leave the area tidy. For business jobs we note what we did, so there is a record for whoever looks after your IT next.
Pricing
Each after-hours firewall replacement job is priced before work starts. The price depends on what's involved - the size of the site, the equipment, and whether parts are needed - so the quickest way to a number is to tell us about the job on the booking form.
There is no contract and no monthly fee. You book the job you need and pay for that job.
After-hours firewall replacement: questions
Will our VPN users need new settings?
Sometimes. If the VPN type or address changes, remote staff will need updated settings or a new app. We prepare instructions beforehand so they can reconnect without calling anyone the next morning.
What happens if the new firewall does not work on the night?
The old firewall goes back in. That rollback step is agreed before we start, so the office opens with working internet whether or not the replacement was completed.
Do you do after-hours firewall replacement on site?
Yes. We come to businesses and homes across Auckland and Hamilton and do the work where the equipment is.
How much does after-hours firewall replacement cost?
It depends on what's involved. Tell us about the job on the form and we'll confirm the price before any work starts.