Email Setup & Support
Shared mailboxes and email signatures, on site
Several of us need to work from the same accounts inbox, and our email signatures all look different.
Several of us need to work from the same accounts inbox, and our email signatures all look different.
A shared mailbox lets several people work from one address such as accounts@ or bookings@ without sharing a password. Each person sees the mailbox alongside their own, replies can go out from the shared address, and when someone leaves you simply remove their access rather than changing a password everyone knows. Many small offices still run these addresses as a separate account logged in on one computer, which means mail is missed when that person is away.
What the technician does
- Create or tidy shared mailboxes and decide who needs access
- Connect each mailbox in Outlook or Apple Mail with the right permissions
- Build one signature and apply it on every computer
Send us your logo as an image file and the exact wording you want in the signature.
About shared mailboxes and email signatures
We set up or convert the shared mailboxes on your email system, give access to the right people and check whether replies should show the shared address or the person's own. Signatures are built once with your logo, wording and any disclaimer, then applied to each computer so they display properly whether the recipient reads on a large screen or a small one. We test a reply from every account before finishing.
What usually causes it
- Only one person can open the accounts or bookings inbox
- A shared password is passed around the office
- Staff signatures are inconsistent or missing contact details
- A rebrand means every signature needs updating
Before we arrive
- The name of your email provider and the login for the account that manages it
- Email addresses and passwords for each person, or access to reset them
- Who should be able to see each shared mailbox
- Any signature wording, logo file or disclaimer you want used
What a visit looks like
When you book shared mailboxes and email signatures, you tell us what's going on and we reply with a time that suits you and a price. Nothing starts until you're happy with both.
On the day, the technician arrives, looks at the problem in person and confirms the plan with you before starting. If something turns out different from what was expected - a part is needed, or the cause is somewhere else - we stop and agree the change with you first.
When the work is done we test it with you, show you what was changed, and leave the area tidy. For business jobs we note what we did, so there is a record for whoever looks after your IT next.
Pricing
From $60 + GST ($69 incl. GST) for remote help, no call-out fee
| Charge | Price | Incl. GST |
|---|---|---|
| Call-out, per onsite visit | $26.09 + GST | $30 |
| First hour on site | $135 + GST | $155.25 |
| Each half hour after the first hour | $60 + GST | $69 |
| Remote help session (no call-out) | $60 + GST | $69 |
| SuperGold card holders - first hour at home | $116 + GST | $133.40 |
Every visit includes
- Travel to your site
- Diagnosis on site
- Fix tested with you
- Plain-English explanation
- Notes for business jobs
- Tidy finish
Shared mailboxes and email signatures is charged at our standard rates: a $30 call-out, the first hour, then half-hour blocks. We never charge by the minute or in 15-minute steps, and there are no hidden extras.
Larger jobs - a new network, a run of cabling, a server or a camera system - get a free quote before any work starts, so you know the cost up front. Parts and equipment are quoted and agreed before we order them.
There is no contract, no monthly fee and no membership. You book the job you need and pay for that job.
Shared mailboxes and email signatures: questions
Does a shared mailbox need its own licence?
On many business email systems a shared mailbox does not need its own paid licence, as long as people access it through their own accounts. We check how your provider treats them before setting one up.
Can the signature update automatically on every computer?
Some business email systems can add a signature centrally to every outgoing message. Where that is not available, we install the same signature on each computer and leave you a copy for new staff.
Do you do shared mailboxes and email signatures on site?
Yes. We come to businesses and homes across Auckland and Hamilton and do the work where the equipment is.
How much does shared mailboxes and email signatures cost?
It depends on what's involved. Tell us about the job on the form and we'll confirm the price before any work starts.